Customer Support Executive (CSE)

International CSE (Customer Support Executive+ Upselling)
Candidate will be entitled with Online Leads of Interested customers.
* Candidate will have to make call to Interested customers*
* Explain the product details/offers/benefits to the customers*
* Convert interested customers into sale & guide to make online payment or visit*
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Clarify customer requirements; probe for and confirm understanding of requirements or problem.*
* Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.*
Work Location: Azadpur(GT Road)
Night shift Timing : -
6:00pm to 3:00AM, 7:00pm to 4:00am / 9am to 6am (Both side can and meal facility)
Experience: Min. 1 year in any international process
Unlimited incentives
Candidates should be presentable
Excellent communication skills
Age below 32 years
Candidates must have their experience documents
Responsibilities:
Make inbound and outbound calls and chat with customer to promote and sell a product or service.
Create, maintain and update database of customers with complete information and emails. Consolidate existing customer base while building new customer base.
Monitor competitor’s products or services and create selling strategies for own products or services.
Handle customer needs and requirements.
Respond to customer inquiries and resolve.
· You will get the generated leads and convert into sales
Must Have Minimum Requirements
· Any graduate or an undergraduate can apply with min. experience of 1 TO 2 year.
· Experience of handling an client’s outbound calls or product sale.
· Exceptional interpersonal skills.
· Excellent communication and interpersonal skills: Good verbal communicator and presenter
· Self-motivated and positive.
· Good Convincing power.