Customer Support Executive Ahmedabad

Customer support executive will be taking care of the online support system of TringMe. He or She will be responsible for successfully resolving the issues of customers if any, managing the online reputation of TringMe and ultimately aim to achieve customer satisfaction. He or she will also be tasked with providing support to other departments.

Requirements

Bachelor in any computers or IT discipline. Masters will be an added advantage

Min 1-3 years of work experience in customer care department of any ecommerce, telecom or IT company

Must be aware of the online help desk system

Quick learner with problem solving skills

Excellent verbal and written communication skills

Proficiency in English language

Can work independently and in a team environment

Passion, personal alignment, and commitment to the mission of TringMe

Roles and Responsibilities

Checking and solving customer complaints and queries via online support system

Work with development and other support specialist and engineers to provide successful resolution to customer complaints/queries

Go extra miles to guide new customers to ensure that customer can successfully use TringMe’s features

Generating reports and prepare insights of generated tickets

Manage online reputation of the company by posting and replying positively to the comments, reviews etc on any forum or blogs, app store etc.

Other duties as per requirem