Customer Support Executive

Benefits
Pulled from the full job description
Work from home
No of Vacancies : 5

Experience : 0-5 years

Job Location: Thiruvalla, Kerala / Work from Home

Salary: 10,000 INR per month + Incentives

Job Summary : As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer inquiries, resolving issues, and maintaining positive relationships with our valued customers.

Responsibilities:

Respond promptly to customer inquiries through various communication channels, including phone, email, and live chat.
Provide accurate and helpful information to customers regarding our products/services, order status, billing, and other related queries.
Resolve customer complaints and issues in a professional and timely manner to ensure customer satisfaction.
Escalate complex or unresolved issues to the appropriate department for further investigation and resolution.
Maintain a comprehensive knowledge of our products/services, policies, and procedures to assist customers effectively.
Keep records of customer interactions, transactions, comments, and complaints for internal reporting and improvement purposes.
Collaborate with other team members and departments to improve overall customer experience and service efficiency.
Stay up-to-date with product knowledge and company updates to provide accurate information to customers.
Update website Content through content management system
Experience in Telemarketing will be an added advantage