Customer Support Executive

Roles and Responsibilities:
The candidate should be well versed in:

The Customer Support Executive is responsible for delivering excellent customer service through fast and accurate communication and coordinating with other departments to resolve queries.
The incumbent shall build and maintain a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Provide accurate and timely responses to live chats through tawk.to chat software.
Provide accurate and timely response to emails both, inbound and outbound via Customer Support Software.
Provide accurate and timely response to customer queries on numerous social media platforms.
Follow-up and coordinate on customer queries with other internal teams to provide accurate and timely responses to customer queries and concerns.
Like and reply to all the comments in the Facebook pages and hit the like button, members who are sharing the post.
Escalate unresolved queries to CRM Manager and/or respective departments for accurate redressal and also handle escalation calls.


Desired Candidate Profile:
Demonstrated ability to work independently, use initiative and prioritize tasks and meet deadlines in a demanding high-volume environment with excellent attention to detail and commitment to quality assurance.
Demonstrated ability to work effectively, flexibly, and collaboratively with colleagues within and beyond the immediate work unit to achieve team and organizational objectives.
Excellent written and verbal communication skills.
Excellent multi-tasking skills.
Ability to remain professional and courteous with customers at all times.
Good listening and problem-solving skills.
Ability to effectively use technological communication channels to establish communication with consumers.