Customer Support Executive

We are looking for a passionate individual to join us as a Customer Support Executive.

Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. Having a Bachelor’s degree in Business Administration will be added advantage.

Responsibilities
• Understanding the products and services provided by the company.
• Supporting the customer through an email and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.

Requirements

0-2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. Exceptional verbal and written communication skills.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Excellent phone etiquette and active listening abilities.

Job Types: Permanent, Full-time, Fresher

Salary: ₹8,000.00 - ₹14,000.00 per month

Benefits:
• Flexible schedule

Schedule:
• Day shift

Ability to commute/relocate:
• Baner, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Language:
• English (Required