Customer Support Executive

Startek is a Leading BPO that provides customer service to some of the largest companies in the world. You are helping customers to get their questions answered and solving their problems. By providing great customer service you are ensuring those companies are well taken care of and their brand is protected and promoted.

The Role

Your responsibilities will include:
• Handling inbound calls in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
• Handling incoming queries and building good client relationships.
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly/monthly targets as set out by the business.

Ideal Profile
• You have at least 1 year experience within a Customer Service, ideally within the Telecommunications industry.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

What's on Offer?
• Opportunity within a company with a solid track record of performance
• Fantastic work culture
• Attractive Salary & Benefits