Customer Support Executive
Published date: 2024/01/10
- Location: bengaluru, Karnataka, India
Job Location - Hebbal, Bangalore
Job Profile- - Customer Support Associate
(Work From Office)
Industry- BPO
Requirements:
• Graduates only.
• Min 18 months BPO banking experience with customer service skills
• Freshers can also apply
• Excellent communication skills in English & Hindi
• 8:00am to 8:00pm any 9 hours shifts.
Job Responsibilities:
• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
Salary Offered: 19k -33k
Feel free to contact us for any query-
Cenus Consulting
Ph. :- +91 9713063934
Job Profile- - Customer Support Associate
(Work From Office)
Industry- BPO
Requirements:
• Graduates only.
• Min 18 months BPO banking experience with customer service skills
• Freshers can also apply
• Excellent communication skills in English & Hindi
• 8:00am to 8:00pm any 9 hours shifts.
Job Responsibilities:
• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
Salary Offered: 19k -33k
Feel free to contact us for any query-
Cenus Consulting
Ph. :- +91 9713063934
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