Customer Support Executive

Job details
No matching job preferences
Salary
₹18,000 - ₹23,000 a month
Job type
Full-time
Shift and schedule
Day shift
Benefits & Perks
Provident Fund
Qualifications
English (Required)

Higher Secondary(12th Pass) (Preferred)

Customer service: 1 year (Preferred)

Benefits
Pulled from the full job description
Provident Fund
Full Job Description
To deliver world class service and go out of your way to find solutions and make our Traya users delighted in a fast paced, structured customer care environment.
● Prompt with responses & give accurate solutions for our users over Emails & Calls with maximum customer satisfaction.

● Regular follow-ups and build and nurture relationships to deliver quality service over Emails & Calls on every interaction.

● To ensure complete ownership of customer Queries and guarantee end-to-end satisfaction with our services.

● List down necessary information and suggest best solutions that benefit the customer keeping customer satisfaction, effectiveness, efficiency and quality on top.

● Demonstrated consultative experience, ability to influence, resourceful

● Gather relevant information from customers as required and update it accurately to facilitate the decisioning process

● To collaborate with various teams within the ecosystem of Traya to identify optimal solutions for our customers.

● To prepare observations to stakeholders to help derive better actions for continuous improvement

Job Type: Full-time

Salary: ₹18,000.00 - ₹23,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

English (Required)
Speak with the employer
+91 9819039215

Hiring Insights
Hiring 7 candidates for this role

Job activity
Posted 1 day ago