Customer Support Executive
Published date: 2024/01/10
- Location: bengaluru, Karnataka, India
Job details
No matching job preferences
Job type
Full-time
Full Job Description
About Vyapar:
We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises
(MSMEs). With more than 5 million users across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple, such that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.
Role Summary:
We are looking for experienced, passionate and motivated individuals to join our Customer Support Team. Your main responsibility is to handle customer questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.
Key Responsibilities:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
Should be able to answer to emails timely ensuring adherence to the process standards.
Follow up customer calls made wherever is necessary
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Input data into the company
Desired Skills and Requirements:
Must have:
Strong problem-solving abilities on technical and accounting basics.
Knowledge about GST & Tally ERP would be appreciable.
Verbal and written communication skills
Problem analysis and problem-solving
Good data entry and typing skills
Listening skills
Attention to detail
Teamwork
High level of professionalism
Must be available to work on roster basis
Good to have:
Experience in a call center or customer service environment.
Education:
A graduate degree from a recognized university.
Hiring Insights
Job activity
Posted today
Vyapar
No matching job preferences
Job type
Full-time
Full Job Description
About Vyapar:
We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises
(MSMEs). With more than 5 million users across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple, such that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.
Role Summary:
We are looking for experienced, passionate and motivated individuals to join our Customer Support Team. Your main responsibility is to handle customer questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.
Key Responsibilities:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
Should be able to answer to emails timely ensuring adherence to the process standards.
Follow up customer calls made wherever is necessary
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Input data into the company
Desired Skills and Requirements:
Must have:
Strong problem-solving abilities on technical and accounting basics.
Knowledge about GST & Tally ERP would be appreciable.
Verbal and written communication skills
Problem analysis and problem-solving
Good data entry and typing skills
Listening skills
Attention to detail
Teamwork
High level of professionalism
Must be available to work on roster basis
Good to have:
Experience in a call center or customer service environment.
Education:
A graduate degree from a recognized university.
Hiring Insights
Job activity
Posted today
Vyapar
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