Customer Support Executive
Published date: 2024/01/10
- Location: Noida, Uttarpradesh, India
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Excellent Communication skills, minimum 1 year of BPO voice exp. Computer and Internet knowledge. Documents required- All Academic (10/12/Grad), All Exp letters and Aadhar Card, Pan Card, Photo, Resume.
Cab facility One Side pick up or drop during odd hours. Rotational Shift 5 days working 2 week off
Communication-Excellent Communication skills
Experience (Yrs) minimum 1 year of BPO voice exp
Work from Office
Geography-Domestic India
Working Days-5 days per week / split week off
Industry Pref - Bpo
Thanks and Regards
Talent Acquisition Team
Career Job Solutions
9131916561
Email.response2.hiringcjs@gmail.com
This job is provided by Shine.com
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Excellent Communication skills, minimum 1 year of BPO voice exp. Computer and Internet knowledge. Documents required- All Academic (10/12/Grad), All Exp letters and Aadhar Card, Pan Card, Photo, Resume.
Cab facility One Side pick up or drop during odd hours. Rotational Shift 5 days working 2 week off
Communication-Excellent Communication skills
Experience (Yrs) minimum 1 year of BPO voice exp
Work from Office
Geography-Domestic India
Working Days-5 days per week / split week off
Industry Pref - Bpo
Thanks and Regards
Talent Acquisition Team
Career Job Solutions
9131916561
Email.response2.hiringcjs@gmail.com
This job is provided by Shine.com
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