Customer Support Executive
Published date: 2024/01/10
- Location: Gorgaon , Haryana, India
WORK FROM OFFICE! FEMALE CANDIATES ONLY !
Industry- EdTech
Working days - 6
Salary- Negotiable
Joining date- 29th May 2023
Experience- 6 months to 3 years
Location- Gurugram, Udyog vihar phase V
Job Description -
Outbound call process (min. 100 - 120 calls in a day).
Completing 2 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Responsible for reverting to emails and Requests based on the program
Job Type: Full-time
Salary: ₹18,000.00 - ₹28,000.00 per month
Schedule:
Morning shift
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Industry- EdTech
Working days - 6
Salary- Negotiable
Joining date- 29th May 2023
Experience- 6 months to 3 years
Location- Gurugram, Udyog vihar phase V
Job Description -
Outbound call process (min. 100 - 120 calls in a day).
Completing 2 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Responsible for reverting to emails and Requests based on the program
Job Type: Full-time
Salary: ₹18,000.00 - ₹28,000.00 per month
Schedule:
Morning shift
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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