Customer support executive

packaging industry experience preferred

Position: Customer Service Executive

Location: Bangalore, Karnataka

Experience:4yrs to 7yrs

Qualification: Any Graduation

Salary:4.5 lakhs to 6.5 lakhs

Job Description:

· Receipt of POs, verification of Price, Quantity and Terms and Releasing of Work-Order to the Operations Teams

· Follow up with the assigned customers and timely placement of orders for the repeating products in line with the monthly revenue target.

· Follow up with the Production Planner, obtaining and sharing of the Estimated Date of Dispatch (EDD) with the customers and follow up with the Operations Team to meet those.

· First Level Price Negotiation with the Customers

· Addressing the technical queries (First Level) raised by the NPD Team on the Artworks and Keylines by discussing with the Customers.

· Managing the customers in the case of delay in supplies or short supplies through close coordination with the various operations teams.

· Getting involved with the Production Planner and Production Lead to accommodate the various urgencies for product delivery given by the the Customers

· Dispatch Planning and sending invoices to the customers.

· Payment Collection (Follow Up with the Customers for payments, adjustment details)

· GST Related Matters (Addressing queries from customers through consultation with the Taxation/Finance Teams)

· Managing the initial and in-process communication with customers related to the quality complaints.

· Addressing all general queries from the customers

· Preparation of various Report as and when requested by the Line Manager/Management.

Job Type: Full-time

Salary: ₹40,000.00 - ₹500,000.00 per month

Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer service (Preferred)
total work (Preferred)
Language:

Hindi (Preferred)
English (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Application Deadline: 04/06/2023
Expected Start Date: 30/05/2023