Customer Support Executive
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Responsibilities :
✓ The role will be the first point of contact for customer support requests.
✓ Coordinator will create tickets and route the calls to available field technician/engineer.
✓ Accurately documenting customer interactions and project work.
✓ Maintenance and clean-up of the ticketing system to ensure open tickets are in progress and on track to resolution.
✓ Emergency escalation and notification to other departments when required
✓ Provide updates to customers during outage incidents via phone and email
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 - ₹28,000.00 per month
Benefits:
Cell phone reimbursement
Provident Fund
Day range:
Monday to Friday
Shift:
Day shift
COVID-19 considerations:
Yes
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Client Support: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
✓ The role will be the first point of contact for customer support requests.
✓ Coordinator will create tickets and route the calls to available field technician/engineer.
✓ Accurately documenting customer interactions and project work.
✓ Maintenance and clean-up of the ticketing system to ensure open tickets are in progress and on track to resolution.
✓ Emergency escalation and notification to other departments when required
✓ Provide updates to customers during outage incidents via phone and email
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 - ₹28,000.00 per month
Benefits:
Cell phone reimbursement
Provident Fund
Day range:
Monday to Friday
Shift:
Day shift
COVID-19 considerations:
Yes
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Client Support: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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