Customer Support Executive

Knowledge

And Skills Required Communication Skills:
Excellent Communication Skills In English (Verbal And Written)
The Candidate Should Have An Interest In The International Voice Process.
Respond To Customer Queries In A Timely And Accurate Way, Via Phone And Chat.
Resolving Customer Queries At The First Point Of Contact.
Adhere To Internal Policies To Ensure Compliance With Legal Parameters As Well As Company Policies And Procedures.
Recording And Updating Customer Information Via The Organization's Internal Systems.

Customer Focus:
Excellent Customer Service Skills, Including Maintaining Focus On The Customer Issue In A Fast-Paced Environment
Ability To Empathize With And Prioritize Customer Needs
Demonstrates Conflict Resolution, Negotiation, And De-Escalation Skills
Demonstrates Ownership To Resolve Challenging Customer Issues, Escalating When Necessary
Ability To Determine Customer Needs And Provide Appropriate Solutions
Maintain Regular And Reliable Attendance, Including The Daily Schedule As Assigned
Flexible With The Working Schedule; May Be Expected To Work Weekends.

Requirements :
Only Male Candidates Can Apply
Experience In International Voice Will Be Added Advantage.
Should Be Willing To Work In Night Shift.
No Target And No Work Pressure In Work.
Immediate Joining Will Be Given First Preference
Shift Time - Night Shift With Multiple Shifts Timing Starting From 6 Pm To 1030 Am(9 Hours Shift Including Breaks