Customer Support Executive
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Job Description:
Looking for a customer service associate to assist our customers with product inquiries in a swift, proficient and friendly manner. He/she should be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Need to apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
Responsibilities:
• Resolving phone and email/Social media inquiries.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service
• Updating customer information as required
• Maintaining confidentiality of information
• Performing other duties as the need arises
• Daily tasks are being closed within the defined TAT with good customer experience
Requirements:
• Any graduate
• 06 Months to 1 Years of experience, preferably in Email/Social Media Support
• Proficient computer skills
• Excellent multi-tasking skills
• Outstanding communication skills, both verbal and written
Looking for a customer service associate to assist our customers with product inquiries in a swift, proficient and friendly manner. He/she should be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Need to apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
Responsibilities:
• Resolving phone and email/Social media inquiries.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service
• Updating customer information as required
• Maintaining confidentiality of information
• Performing other duties as the need arises
• Daily tasks are being closed within the defined TAT with good customer experience
Requirements:
• Any graduate
• 06 Months to 1 Years of experience, preferably in Email/Social Media Support
• Proficient computer skills
• Excellent multi-tasking skills
• Outstanding communication skills, both verbal and written
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