Customer Support Executive
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
About Shoppre:
Shoppre enables consumers & businesses across the globe to shop from any Indian online stores and get it delivered at their doorstep. Established in 2017, Shoppre has been able to reach 140+ countries across the globe and is growing at almost 200% year-on-year. Started by two women entrepreneurs, currently it's a young team of 60+ on this mission to simplify cross-border e-commerce.
Recent Press Coverage:
Website:
Requirements
Responsibilities:
• Handling customer queries from different sources such as chats, calls, emails.
• Ensuring a disciplined follow-up mechanism to acquire customers
• Devising new plans to attract new customers or old customers to make a transaction.
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Maintaining a pleasant working environment for your team.
Requirements:
• Any Bachelor's Degree
• Excellent interpersonal, written and oral communication skills.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Freshers /1 year experience Candidate can apply
• We are looking for candidates who are located in bangalore.
• Preferred male candidates only.
Location: Indian Shoppre Pvt Ltd,,#218/190, Outer Ring Road,Agara, Sector 1,H.S.R. Layout, Bengaluru - 560102, Karnataka, India
Working hours: 2 Shifts ( 8 AM - 5 PM and 2 PM to 11 PM ). Rotational week-off
Work Type: Work From Office
Interested Candidates please share your CVs on
Shoppre enables consumers & businesses across the globe to shop from any Indian online stores and get it delivered at their doorstep. Established in 2017, Shoppre has been able to reach 140+ countries across the globe and is growing at almost 200% year-on-year. Started by two women entrepreneurs, currently it's a young team of 60+ on this mission to simplify cross-border e-commerce.
Recent Press Coverage:
Website:
Requirements
Responsibilities:
• Handling customer queries from different sources such as chats, calls, emails.
• Ensuring a disciplined follow-up mechanism to acquire customers
• Devising new plans to attract new customers or old customers to make a transaction.
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Maintaining a pleasant working environment for your team.
Requirements:
• Any Bachelor's Degree
• Excellent interpersonal, written and oral communication skills.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Freshers /1 year experience Candidate can apply
• We are looking for candidates who are located in bangalore.
• Preferred male candidates only.
Location: Indian Shoppre Pvt Ltd,,#218/190, Outer Ring Road,Agara, Sector 1,H.S.R. Layout, Bengaluru - 560102, Karnataka, India
Working hours: 2 Shifts ( 8 AM - 5 PM and 2 PM to 11 PM ). Rotational week-off
Work Type: Work From Office
Interested Candidates please share your CVs on
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