Customer Support Executive

Customer Support Executive

We are Looking for a Customer Support Executive who is spoken politely and will be able to analyze clients' problems and provide them with the best solution in a polite manner.

Tasks and duties
• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Closing sales for the company.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
Customer Support Executive Responsibilities:
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
• Customer Support Executive Requirements:
• A bachelors degree in administration or a related field.
• A minimum of 6 months experience or fresher
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable