Customer Support Executive
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Customer support Executive
Customer support executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.
Requirements
• Excellent interpersonal and written and oral communication skills.
• Ability to understand customers .
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Knowledge of international shipping process.
• Knowledge of different shipping agency rate, country zone, items not shippable, documents require for personal or commercial shipment.
• Responsibilities
• Respond to all queries related to rate, customer complaint, or any other documents or information required for processing of shipment. Get such details from client on priority basis.
• Maintain record of shipment hold or shipped and payments received (cash office) on daily basis.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution on daily basis.
• Maintaining record of shipment that are hold in office or custom, incorrect address, RTO – RTS. Also updating client for such issue and provide reason & solution for the same on daily basis.
• Manage office visiting customer with proper guidance and procedure to satisfy them for our service.
• Maintain day report of pending queries, complaints and day work progress on daily basis. Submit the same at end of day.
Job Types: Full-time, Regular / Permanent
Salary: ₹10,000.00 - ₹20,000.00 per month
Schedule:
• Day shift
Ability to commute/relocate:
• Mohali, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Expected Start Date: 01/05/2023
Customer support executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.
Requirements
• Excellent interpersonal and written and oral communication skills.
• Ability to understand customers .
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Knowledge of international shipping process.
• Knowledge of different shipping agency rate, country zone, items not shippable, documents require for personal or commercial shipment.
• Responsibilities
• Respond to all queries related to rate, customer complaint, or any other documents or information required for processing of shipment. Get such details from client on priority basis.
• Maintain record of shipment hold or shipped and payments received (cash office) on daily basis.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution on daily basis.
• Maintaining record of shipment that are hold in office or custom, incorrect address, RTO – RTS. Also updating client for such issue and provide reason & solution for the same on daily basis.
• Manage office visiting customer with proper guidance and procedure to satisfy them for our service.
• Maintain day report of pending queries, complaints and day work progress on daily basis. Submit the same at end of day.
Job Types: Full-time, Regular / Permanent
Salary: ₹10,000.00 - ₹20,000.00 per month
Schedule:
• Day shift
Ability to commute/relocate:
• Mohali, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Expected Start Date: 01/05/2023
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