Customer Support Executive

Otipy is a community-based platform to connect consumers, resellers, and

farmers for bringing fresh produce to the doorstep.

Read more at Otipy, a social commerce platform, gets $32 million in Series B
from West Bridge - The Economic Times )
Founded in 2016 by Varun Khurana, Otipy focuses on on-demand harvesting
according to predicted demand to keep minimum wastage through state-of-the-art tecocurement, distribution, and delivery technology. Otipy sources
fresh produce from farmers across Haryana, UP, Delhi, Gujarat, Himachal
Pradesh, Karnataka, Rajasthan, and Maharashtra.

About Otipy:
Otipy is India's first social commerce platform connecting end-consumers to
farmers through a community of resellers (mainly women). It is building a
scalable, demand-driven, and tech-enabled supply chain for fresh produce that
moves farm produce from farm to fork in less than 12 hours, giving consumers
unparalleled freshness. We work closely with 20,000+ resellers across Delhi-NCR
and serve over 4 Lakh consumers with fresh produce at their doorstep. Otipy
sources fresh fruits and vegetables from 10,000+ farmers across Haryana, UP,
Delhi, Gujarat, Himachal Pradesh, Karnataka, Rajasthan, Maharashtra, and many
more. Our Mission is to transform the consumption habits of Indian households
by providing healthy farm-fresh produce and providing our farmers technical to
modernize farming, and buying the product at a fair price every day. Thus
creating an interdependent community of farmers and consumers.
Otipy has a great team of people with procurement backgrounds with vast
experiences and education from IIT's and IIM's. Working under their guidance
would be an impeccable experience.

Links:
1.)

Otipy Consumer Link:
Otipy |Get access to farm-fresh. Technology fruits & vegetables

through Otipy | Helping farmer to deliver fresh| - YouTube
2.)

Otipy Farmers Link:
Otipy | Otipy Partner Farmer | Fruits & Vegetables | - YouTube
3.)

Otipy Warehouse Link:
Otipy Warehouse Standard Operating Video | Fruits &

Vegetables Online App - YouTube

4.)

Otipy Partner Link:
Otipy Partner | Earn With Otipy | Online Fruits & Vegetables Delivery| -YouTube
5.)

Otipy Store Link:
Otipy Partner | Earn with Otipy | Serve fresh vegetables and fruits in your community. -Job description

Job Description:
Our Operations Executive (handling customer communication) play a crucial part in the mission to deal
with the different set of customers for appointments, establishing contact with the non-responsive
customers, accurate and professional customer service to all our customers. In a fun and fast-paced
environment, this position requires Call, Email and Chat communication with customers.
What will you be doing
• Connecting with customers for delivery
• Communicate courteously with customers
• Handle customer complaints/enquiries or requests
• Keep accurate records of discussions or correspondence with customers;
• Work across different teams (Sales, operations, delivery) for effective and fast issue resolution
What we need in you.
• Experience in working on communication platforms tools
• Experienced in Calls & Emails
• Excellent communication skills
• Should speak Good in English, Hindi
• Strong sense of customer empathy
• Willingness to work during weekends
Office Venue - 4th floor,cube8,MM Towers, Udyog Vihar, Sector18, Gurgaon
Salary Upto - 12k Inhand
Organization - Otipy
Jobs Type - Part Time
Job Timing - 7am to 11am