Customer Support Executive
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Roles & Responsibilities
· Monitor and provide a strategy for performance improvement with logged calls, performance metrics, revenue metrics
· Monitor relationships with existing customers through CRM systems,
· Inform clients of unforeseen delays or problems.
· Handle the processing (task) with accuracy and timeliness.
· Responding to calls/tasks/complaints from customers and giving after-sales support when requested.
· Provide software technical telephone and remote/online support.
· Good analytical and reporting skills with good communication skills
· Generate &Analyze the report of the task and whether it has been solved within pre define timeframe or not.
· Manage customer callings whenever requires
· Review the task management system by taking feedback from the customer,
· Reporting to the Support/Sales Manager or Team Leader on daily basis,
· Responsibility will be variable; it may change as per requirement and performance
· Monitor and provide a strategy for performance improvement with logged calls, performance metrics, revenue metrics
· Monitor relationships with existing customers through CRM systems,
· Inform clients of unforeseen delays or problems.
· Handle the processing (task) with accuracy and timeliness.
· Responding to calls/tasks/complaints from customers and giving after-sales support when requested.
· Provide software technical telephone and remote/online support.
· Good analytical and reporting skills with good communication skills
· Generate &Analyze the report of the task and whether it has been solved within pre define timeframe or not.
· Manage customer callings whenever requires
· Review the task management system by taking feedback from the customer,
· Reporting to the Support/Sales Manager or Team Leader on daily basis,
· Responsibility will be variable; it may change as per requirement and performance
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