Customer Support Executive
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
About the Role:
As a Customer Support Executive, you have to work closely with the team of software developers. You have to
understand the customer issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.
Roles and Responsibilities:
• Answer calls professionally to provide information about ERP and services and obtain details of complaints.
• Understand Customer’s Complaints related to ERP and can translate it to IT team Properly.
• Maintaining and monitoring ERP project plans, project schedules & work hours.
• Assist users in all aspect of ERP system use.
• Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Documenting and following up on important actions and decisions.
• Follow up to ensure that appropriate actions were taken on customer’s requests.
Candidate Requirement:
• Decent communication skills
• Prompt, Responsive, Responsible and Friendly approach to customer situations
As a Customer Support Executive, you have to work closely with the team of software developers. You have to
understand the customer issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.
Roles and Responsibilities:
• Answer calls professionally to provide information about ERP and services and obtain details of complaints.
• Understand Customer’s Complaints related to ERP and can translate it to IT team Properly.
• Maintaining and monitoring ERP project plans, project schedules & work hours.
• Assist users in all aspect of ERP system use.
• Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Documenting and following up on important actions and decisions.
• Follow up to ensure that appropriate actions were taken on customer’s requests.
Candidate Requirement:
• Decent communication skills
• Prompt, Responsive, Responsible and Friendly approach to customer situations
0 page views
Related listings
-
Job x27 s for fresher-International Voice process - BPO...BPOwalk in drive - fluency over english - excellent communication skill - should be work in voice process smita - 6356479481 smita01.gautamconsultancy gmail.com2026/11/09
-
Customer Care ExecutiveBPOWe are hiring for Full Time job vacancy at Ahmedabad. Candidates applying for Customer Care Executive jobs in Ahmedabad should have a minimum experience of 1 years. To apply for Telecalling - Voice Process jobs one must possess Operation Process, Tel...2026/11/09
-
Online Marketing StrategistBPOBrand marketing for the company. • Bring in new business for the company and convert the new leads. • It is a Full Time Marketing job for Fresher candidates. More about this Online Marketing Strategist job Please go through the FAQs to get all answer...2026/11/09