Customer Support Executive

Job description, Customer Support Executive

Industry Type: Software Product

Functional Area: Customer Support

Employment Type: Full Time, Permanent

Role Category: CS / Post Sales

Job Location: Jaipur, Rajasthan

Work from the office only

Roles and Responsibilities

-Provide training on software uses to client.

-Research and identify solutions to software issues.

-Diagnose and troubleshoot issues, including account setup and network configuration

-Ask customers targeted questions to quickly understand the root of the problem

-Track computer system issues through to resolution, within agreed time limits

-Talk clients through a series of actions, either via phone, email or chat, until -they’ve solved a technical issue

-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

-Provide prompt and accurate feedback to customers

-Refer to internal database or external resources to provide accurate tech solutions

-Ensure all issues are properly logged

-Prioritize and manage several open issues at one time

-Follow up with clients to ensure their IT systems are fully functional after troubleshooting

-Prepare accurate and timely reports

-Document technical knowledge in the form of notes and manuals

-Maintain jovial relationships with clients

Desired Candidate Profile

-Diploma/Degree in Computer Science, Business Administration, or related field.

-Highly goal-oriented and possess excellent communication & interpersonal skills.

- possess the ability to prospect and manage senior-level relationships.

-Familiarity with CRM tools/SaaS would be a plus

Work Culture

- Five Days a week working

Job Type: Full-time

Salary: ₹15,000.00 - ₹25,000.00 per month

Schedule:
• Day shift

Supplemental pay types:
• Performance bonus

Speak with the employer
+91 6377715938
Expected Start Date: 01/02/2023