Customer Support Executive

Live Linen is the world's emerging brand for linen products. The brand's motive is to provide high-quality, durable, eco-friendly, and aesthetically perfect products for home and personal needs. We encourage a new lifestyle, i.e., a more comfortable, beautiful, and eco-friendly lifestyle. Join us on our venture.

Responsibilities:
Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

Catering to customer phone calls and diverting the call to the relevant person for a more advanced form of query resolutionCurating streamlined email and social media communication mediums for offers, updates, and much moreDealing with customer issues and churning out an easy-to-follow solutionManaging payment and delivery of customer ordersHelping customers choose the right product for their requirements and budgetHandling customer concerns and complaints in a timely mannerConverting leads into customersInforming customers of upcoming promotions or dealsEstablishing a positive rapport with all clients and customers in person or via phoneForming reports based on customer satisfaction statistics and helping their team to develop new skillsFixing appointments based on the availability of customers and clientsInteracting with customers to ensure they have a desirable and shareable experienceQualifications:
A bachelor's degree in administration or a related fieldA minimum of 1-year experienceExcellent interpersonal and written and oral communication skillsAbility to lead a teamKnowledge of CRM systemsClear Communication SkillsEffective ListeningPersuasive Speaking SkillsKnowledge of mediation and conflict resolution techniques is preferable