Customer Support Executive

Live Linen is the world's emerging brand for linen products. The brand's motive is to provide high-quality, durable, eco-friendly, and aesthetically perfect products for home and personal needs. We encourage a new lifestyle, i.e., a more comfortable, beautiful, and eco-friendly lifestyle. Join us on our venture.

Responsibilities:

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

Catering to customer phone calls and diverting the call to the relevant person for a more advanced form of query resolution

Curating streamlined email and social media communication mediums for offers, updates, and much more

Dealing with customer issues and churning out an easy-to-follow solution

Managing payment and delivery of customer orders

Helping customers choose the right product for their requirements and budget

Handling customer concerns and complaints in a timely manner

Converting leads into customers

Informing customers of upcoming promotions or deals

Establishing a positive rapport with all clients and customers in person or via phone

Forming reports based on customer satisfaction statistics and helping their team to develop new skills

Fixing appointments based on the availability of customers and clients

Interacting with customers to ensure they have a desirable and shareable experience

Qualifications:

A bachelor's degree in administration or a related field

A minimum of 1-year experience

Excellent interpersonal and written and oral communication skills

Ability to lead a team

Knowledge of CRM systems

Clear Communication Skills

Effective Listening

Persuasive Speaking Skills

Knowledge of mediation and conflict resolution techniques is preferable