Customer support executive
Published date: 2024/01/10
- Location: Hinjewadi, Pune, Maharashtra, India
USA Insurance operations support voice process.
*Must have excellent English communication skills.
*Must have Customer handling skills.
*Possessing excellent product knowledge to enhance customer support.
*Identify and assess customers’ needs to achieve satisfaction.
*Build sustainable relationships and trust with customer accounts through open and interactive communication.
*Provide accurate, valid, and complete information by using the right methods/tools.
*Meet personal/customer service team sales targets and call handling quotas.
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
*Keep records of customer interactions, process customer accounts, and file documents.
*Take the extra mile to engage customers.
Educational Qualification: - Undergraduate / Graduate with good computer knowledge
Note: - for multilingual candidates proficiency in the spoken language would be of prime importance.
Work From office only.
Location-Hinjewadi phase 2
9:30hrs shift including 1hr break
Transportation not available
5days working
Job Types: Full-time, Regular / Permanent
Schedule:
Night shift
*Must have excellent English communication skills.
*Must have Customer handling skills.
*Possessing excellent product knowledge to enhance customer support.
*Identify and assess customers’ needs to achieve satisfaction.
*Build sustainable relationships and trust with customer accounts through open and interactive communication.
*Provide accurate, valid, and complete information by using the right methods/tools.
*Meet personal/customer service team sales targets and call handling quotas.
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
*Keep records of customer interactions, process customer accounts, and file documents.
*Take the extra mile to engage customers.
Educational Qualification: - Undergraduate / Graduate with good computer knowledge
Note: - for multilingual candidates proficiency in the spoken language would be of prime importance.
Work From office only.
Location-Hinjewadi phase 2
9:30hrs shift including 1hr break
Transportation not available
5days working
Job Types: Full-time, Regular / Permanent
Schedule:
Night shift
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