Customer Support Executive
Published date: 2026/11/10
- Location: Turbhe, Mumbai, Maharashtra, India
Managing end-to-end customer support of the assigned patients. Providing updates and reports to internal stakeholders about patient status, grievances and outcomes.
Key Responsibilities:
*Providing program walk through, introducing the health coaches and giving app demo over the telephonic call
*Scheduling periodical appointments of patients with health coaches and sharing pre- requisites
*Taking timely feedback from the patients and maintain a record of it. Handling grivenances
*Following up with patients to enhance engagement levels
*Handling patient grievances and coordinating with internal stakeholder for quick resolution
*Generating referrals from existing customer
Job Type: Full-time
Salary: Up to ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Turbhe, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Telecommunication: 1 year (Preferred)
Language:
English (Required)
Key Responsibilities:
*Providing program walk through, introducing the health coaches and giving app demo over the telephonic call
*Scheduling periodical appointments of patients with health coaches and sharing pre- requisites
*Taking timely feedback from the patients and maintain a record of it. Handling grivenances
*Following up with patients to enhance engagement levels
*Handling patient grievances and coordinating with internal stakeholder for quick resolution
*Generating referrals from existing customer
Job Type: Full-time
Salary: Up to ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Turbhe, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Telecommunication: 1 year (Preferred)
Language:
English (Required)
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