Customer Support Executive

CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities.

CIMET is on an exciting journey, investing millions globally to design innovative digital data, and API platforms to serve our customers seamlessly.

Job Description:

As a Customer Support Executive, you will provide an industry-leading experience to customers, delivering moments that matter at every point of contact. They will play a pivotal role in retaining and building upon our existing customer base, by delivering a first contact resolution and acting as a brand ambassador at all times.

Roles and Responsibilities:

· Must be good in follow-up and interpersonal skills.

Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Possessing excellent product knowledge to enhance customer support.
· Ideal candidate would be an initiator, organized with eagerness to learn and be part of an expanding team and the required training will be provided.

· Build and maintain customer relationships in support of Customer Onboarding and Customer retention.

Maintaining a pleasant working environment for your team.
Requirements:

Excellent interpersonal skills.
· Must have excellent English language communication skills.

· Candidate with at least 6 months of experience in International Outbound will be preferred.

· Intermediate Knowledge of Excel

· Qualification: Graduate Fresher or Undergraduate

· Shift: Morning Shift (fixed)

· Qualification: 12th minimum/Graduate