Customer Support Executive

Company Description

Welcome to TCM, we are a team of people who started a company in 2016, our motive is to provide the best customer service to our clients globally. TCM currently own three companies in the United States of America, and in India have their Shared Service Centres based out of Navi Mumbai.

Designation – Trainee / Executive / Sr. Executive - Carrier Onboarding

Job Role:

Familiarize yourself with all services offered by our company
Onboarding new clients through direct contact by cold calling method
Explain the services of the company and its benefits of collaboration
Provide appropriate quotes to the prospective client to finalize the negotiation
Completing the Onboarding documentation and complete the handover process with the Dispatch team

Job Qualification & Requirements:

Education - Graduate in any stream
Work Experience - 0-3 years in a customer contacting role with ability to negotiate terms and conditions
Excellent Communication Skills (Written & Verbal)
Job role requires working in US Shifts (7pm to 5am - Mon-Sat)
Strong Work Ethics
Good Listening Skills
Excellent Interpersonal skills
Strong prioritization skills and works with a sense of urgency, ability to know how to operate with a sense of urgency in a fast-paced and changing environment
Ability to Multitask
Data Management skill

Job Types: Full-time, Fresher

Salary: From ₹25,500.00 per month

Benefits:

Commuter assistanceProvident Fund

Schedule:

Night shiftUS shift

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Navi Mumbai, Navi Mumbai - 400710, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work: 1 year (Preferred)

Speak with the employer
+91-XXXXXXXXXX