Customer Support Executive
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues & information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.
Responsibilities and Duties:
o Demonstrates ownership to resolve challenging customer issues, escalating when necessary
o Update our internal databases with information about issues and useful discussions with customers
o Maintaining a positive, empathetic and professional attitude toward customers at all times
o Draft quotations as per customers’ request
o Identify and assess customers’ needs to achieve satisfaction
o Prompt response to customer inquiries
o Communicating with customers via Chat, Email or Calls; follow up with customers
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Knowing our products thoroughly so that customer queries can be solved
o Processing orders, forms, applications, and requests
o Follow communication procedures, guidelines and policies
o Build sustainable relationships and trust with customer accounts through open and interactive communication
o Providing feedback on the efficiency of the customer service process
Key Skills & Qualifications:
o High School Diploma or Degree or Equivalent
o Proven customer support experience or experience as a Client Service Representative
o Fluency in English is a must
o Ability to multi-task, prioritize, and manage time effectively
o Patience when handling tough cases
o Understanding of how CRM systems work
o Excellent documentation skills
o Understanding of how CRM systems work
o Work successfully in a team environment as well as independently
o Excellent communication skills (written and verbal)
o Ability to communicate correctly and clearly with all customers
o Good comprehension skills ability to clearly understand and state the issues customers present
o Ability to concentrate follow customers’ issues without distraction to resolution
o Good composition skills ability to compose a grammatically correct, concise, and accurate written response
o Ability to use a desktop computer system
o Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
o Explore Excellent Typing skills
o Demonstrates understanding of the Internet, and competitor websites
o Demonstrates an ability to successfully navigate websites
o Demonstrates a proficient knowledge of email applications
o Demonstrates an ability to learn in various media
o Ability to successfully adapt to changes in the work environment
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Food allowanceProvident Fund
Schedule:
Day shift
Ability to commute/relocate:
Baner, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Language:
English (Required)
Responsibilities and Duties:
o Demonstrates ownership to resolve challenging customer issues, escalating when necessary
o Update our internal databases with information about issues and useful discussions with customers
o Maintaining a positive, empathetic and professional attitude toward customers at all times
o Draft quotations as per customers’ request
o Identify and assess customers’ needs to achieve satisfaction
o Prompt response to customer inquiries
o Communicating with customers via Chat, Email or Calls; follow up with customers
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Knowing our products thoroughly so that customer queries can be solved
o Processing orders, forms, applications, and requests
o Follow communication procedures, guidelines and policies
o Build sustainable relationships and trust with customer accounts through open and interactive communication
o Providing feedback on the efficiency of the customer service process
Key Skills & Qualifications:
o High School Diploma or Degree or Equivalent
o Proven customer support experience or experience as a Client Service Representative
o Fluency in English is a must
o Ability to multi-task, prioritize, and manage time effectively
o Patience when handling tough cases
o Understanding of how CRM systems work
o Excellent documentation skills
o Understanding of how CRM systems work
o Work successfully in a team environment as well as independently
o Excellent communication skills (written and verbal)
o Ability to communicate correctly and clearly with all customers
o Good comprehension skills ability to clearly understand and state the issues customers present
o Ability to concentrate follow customers’ issues without distraction to resolution
o Good composition skills ability to compose a grammatically correct, concise, and accurate written response
o Ability to use a desktop computer system
o Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
o Explore Excellent Typing skills
o Demonstrates understanding of the Internet, and competitor websites
o Demonstrates an ability to successfully navigate websites
o Demonstrates a proficient knowledge of email applications
o Demonstrates an ability to learn in various media
o Ability to successfully adapt to changes in the work environment
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Food allowanceProvident Fund
Schedule:
Day shift
Ability to commute/relocate:
Baner, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Language:
English (Required)
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