Customer Support Executive

Job description

Responsibilities:

● A professional approach in answering calls and provide information about products and services, taking charge of issues

●Undertake ongoing customer service work to better understand the demands, positives and pain points of the job

●Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members

● Developing strategic long-range plans to achieve strategic objectives.

● Teach and train team members on various customer service strategies

● Monitoring all the astrologer and customer issues and coordinate all unresolved queries to the respective departments

● Understand the product from the user side and give feedback to the product team.

Preferred Qualifications:

• 2+ years experience in customer experience/support

• Exceptional organizational and time management skills

• Strong knowledge in MS Excel/Sheets and the ability to analyze and report on data

• Experience using Google and Office Suites, Microsoft Access

• Exceptional customer service skills

• Exceptional interpersonal, verbal and written communication skills

• Minimum Associates Degree (Bachelor Degree preferred)

Thank you for your interest in GuruJi Astro; however, only those applicants that have been selected for an interview will be contacted.

Life at GuruJi Astro:

By joining our team, you have the opportunity to :-Join one of fastest-growing Astrology company in India, with many opportunities for growth and advancement-Work alongside a diverse team.

Make a difference in the lives of thousands of people as they explore Astrology and better themselves and their mental health. Want to learn more about Life at Guruji Astro? Check out our Application on Play Store