Customer Support Executive

Wooden Street is synonymous to well-made furniture that brings alive the aesthetics of your home, giving it an elegant look and a luxurious feel. We aim to make a difference in the way people shop for their furniture and home decor needs. We believe choosing furniture should be easy to acquire and pleasant to look at and this approach helps us stay unique in the industry.

Woodenstreet has started its journey in the Year 2015. We are India’s 1st Online Customer Furniture Store with more than 700+ staff strength. We have branches in multiple locations and stores in more than 70+ locations in Pan India.

Vision: -

We aspire to be a one stop shop for quality and affordable furniture, offering customer delight via our products and services

Mission: -

Our mission is to maintain utmost levels of quality and service to ensure customer delight.

Business Development Job Responsibilities:

Support:

1. Support & provide customer service via phone-calls & chats.

2. Effectively dealing with customers & identify and assess customers’ needs to achieve satisfaction

3. Taking care of after sales services

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

7. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Job Type: Full-time

Salary: ₹15,000.00 - ₹25,000.00 per month

Schedule:

Rotational shift
Ability to commute/relocate:

Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)