Customer Support Executive
Published date: 2026/11/06
- Location: Ahmedabad, Gujarat, India
In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We are looking for superior communication skills, people’s person and a positive attitude.
Responsibilities and Duties
Provide support and ad-hoc training to customers who use IndiaBiz platform, replying to inbound queries
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
Aid the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
Attend and present IndiaBiz at relevant meet-ups, conferences/exhibitions time to time
Thorough knowledge of (or eagerness to learn about) IndiaBiz platform and services (investment banking related)
Key Skills
Communications, Relationship Management, Basic Computer Skills
Required Experience and Qualifications
Great interpersonal and relationship-building skills
High levels of work ethic
Good verbal and written communication skills
Customer service experience and a customer-centric attitude
Some B2B sales experience would be an added advantage
Responsibilities and Duties
Provide support and ad-hoc training to customers who use IndiaBiz platform, replying to inbound queries
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
Aid the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
Attend and present IndiaBiz at relevant meet-ups, conferences/exhibitions time to time
Thorough knowledge of (or eagerness to learn about) IndiaBiz platform and services (investment banking related)
Key Skills
Communications, Relationship Management, Basic Computer Skills
Required Experience and Qualifications
Great interpersonal and relationship-building skills
High levels of work ethic
Good verbal and written communication skills
Customer service experience and a customer-centric attitude
Some B2B sales experience would be an added advantage
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