Customer Support - DC, Technology And Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Process and Manage Cheques, Cash and NACH transactions
Job Duties & responsibilities

Processing & managing Collections and NACH Transactions and Coordinating with vendors
Should have the ability to handle queries for Cheques, Cash, NACH and ACH Processing
Should have sound knowledge of Cash Management Services -especially- Cheques, Cash and NACH processing
Improve operational Controls and ensure Compliance to all regulations.
Analyzing & Improvising various transactional reports & Vendor reporting
To peform reconcilation for the process.
Assist in reviewing/developing Department Operating Instructions and ensure adherence of Policy and Procedures.
Query Handling for External & Internal stakeholders for NACH, CHEQUES AND CASH
Monthly Vendor Reporting.
Monthly review of Vendor invoice and processing
Monthlly review of Vendor SLA
Required Experience

Ability to work in 365 day working and flexible hours
Knowledge of Cheques, Cash and NACH transactions.
Ability to learn new products
Good team Player
Reconcilation process
Good communication skills
Education / Preferred Qualifications

Minimum of graduation from recognised university
Core Competencies

Processing with eye for detail, data accuracy and good typing skills
Good interpersonal and excellent communication skills.
Effective control measures and governance standards
Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
Good interpersonal & analytical skills
Technical Competencies

Data entry
Corporate Banking Operations
Communication skills
Excel skills
Good Computer skills
Work Relationship

Team work
Stakeholder management
Customer experience & joyful banking
Primary Location: India-Maharashtra-Mumbai - Vikhroli

Job: Others

Schedule: Regular

Employee Status:

Full-time