Customer Support - Chat Process Jaipur

The Wellness Shop is an eco-friendly wellness brand that provides a range of products that are organic and natural. We provide products catering to cosmetics, wellness, and healthcare segments. We launched in 2021, so yes we’re an early-stage startup but, within the last 4-5 months, we have launched 150+ premium products and have started hitting 400+ daily orders so we know our product's rules! TWS is funded by Logx ventures. We plan to create a brand that brings no-nonsense, simple and natural products to the masses so we can all get some help taking care of our bodies.

Job Profile: Chat Process Executive.

Job Location: C-Scheme,Jaipur.

Here’s what you will do:

Handling customer queries on Web Chat, Emails and Social Media

Educate current and potential customers with product and service information

Maintain accurate customer records

Identify and escalate priority issues to the Team Leader and Ops Team

Actively participate in team meetings

Here’s what you should have:

A Bachelor’s degree from any stream if a Fresher

Passionate about customer care

Good typing skill

Fluent in written and spoken English

Positive attitude

You should apply if you:

Love taking ownership of your work & enjoy the creative freedom that comes with it

Aren’t scared to dream big, think scale, and chase big hairy audacious goals

Want to work in a free, flexible, and performance-driven environment

Are a scientist at heart - Try, test, validate, implement, scale. Run experiments - Data speaks!

Job Types: Full-time, Regular / Permanent

Salary: ₹13,000.00 - ₹20,000.00 per month

Benefits:

Commuter assistance

Internet reimbursement

Schedule:

Day shift

Fixed shift

Ability to commute/relocate:

C-Scheme, Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

Chat Process: 1 year (Preferred)

Language:

English (Preferred)

Speak with the employer

+91 9928649167