Customer Support - Chat Process

The Wellness Shop is an eco-friendly wellness brand that provides a range of products that are organic and natural. We provide products catering to cosmetics, wellness, and healthcare segments. We launched in 2021, so yes we’re an early-stage startup but, within the last 4-5 months, we have launched 150+ premium products and have started hitting 400+ daily orders so we know our product's rules! TWS is funded by Logx ventures. We plan to create a brand that brings no-nonsense, simple, and natural products to the masses so we can all get some help taking care of our bodies.

Job Profile: Chat Process Executive.

Job Location: C-Scheme,Jaipur.

Here’s what you will do:

Handling customer queries on Web Chat, Emails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Here’s what you should have:

A Bachelor’s degree from any stream if a Fresher
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Positive attitude
You should apply if you:

Love taking ownership of your work & enjoy the creative freedom that comes with it
Aren’t scared to dream big, think scale, and chase big hairy audacious goals
Want to work in a free, flexible, and performance-driven environment
Are a scientist at heart - Try, test, validate, implement, scale. Run experiments - Data speaks!
Job Types: Full-time, Regular / Permanent

Salary: ₹13,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Fixed shift
Ability to commute/relocate:

C-Scheme, Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Chat Process: 1 year (Preferred)
Language:

English (Preferred)