Customer Support- Chat
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Salary – 5 LPA
Exp – 1+ years
Job Description:
· Be a team player
· Be Disciplined and Punctual
· Good communication skills
· Handling Mobility queries over the Webchats and Emails
· Handle Ordering, Billing, Provisioning, Cancellations, General and admin related queries.
· To ensure to achieve all service level agreement targets such as NPS, productivity, AHT, Quality and FCR on Chats and Emails.
· Basic knowledge of Email writing and Chat handling (CXX skills.).
· Ability and eagerness to learn different skills and knowledge within Mobility team
· Basic knowledge on Telecom Industry, Mobility, Broadband and internet.
· To ensure all the process KPIs are met for themselves and influence the team towards the same
· To act as the First level of contact for escalations raised
· To suggest process improvement ideas and implement them successfully
· To suggest and implement innovative process improvement ideas
· To collaborate with other teams and engage in cross-functional initiatives
· To identify the process training needs of the team and raise it to the Manager/trainer or arrange sessions to fill in the GAP identified in terms of process
· To effectively manage their leaves to ensure seamless operation of the process
· To act as Mentors for new joiners and existing colleagues in the team
· Willing to work in shifts and rotational Offs
Exp – 1+ years
Job Description:
· Be a team player
· Be Disciplined and Punctual
· Good communication skills
· Handling Mobility queries over the Webchats and Emails
· Handle Ordering, Billing, Provisioning, Cancellations, General and admin related queries.
· To ensure to achieve all service level agreement targets such as NPS, productivity, AHT, Quality and FCR on Chats and Emails.
· Basic knowledge of Email writing and Chat handling (CXX skills.).
· Ability and eagerness to learn different skills and knowledge within Mobility team
· Basic knowledge on Telecom Industry, Mobility, Broadband and internet.
· To ensure all the process KPIs are met for themselves and influence the team towards the same
· To act as the First level of contact for escalations raised
· To suggest process improvement ideas and implement them successfully
· To suggest and implement innovative process improvement ideas
· To collaborate with other teams and engage in cross-functional initiatives
· To identify the process training needs of the team and raise it to the Manager/trainer or arrange sessions to fill in the GAP identified in terms of process
· To effectively manage their leaves to ensure seamless operation of the process
· To act as Mentors for new joiners and existing colleagues in the team
· Willing to work in shifts and rotational Offs
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