Customer Support Associate
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
THE ROLE: Customer Service Associate - Non-Voice
About Intouchcx
Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.
As a Customer Service Associate - Non-Voice, You Will…
Provide support and resolve technical issues via email and other electronic communications
Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
Leverage your experience to provide feedback to the team on how to improve our services
Drive customer communication during critical events.
As a Customer Service Associate - Non-Voice, You Have…
6 months to 4 years of customer service experience through phone, email and chat.
Fluency in written English
Experience in the gaming/tech support (asset)
Excellent oral and/or written communication skills
Customer service experience with strong customer focus
Excellent team player with experience and passion for gaming
Strong multi-tasking skills
Strong analytical and troubleshooting skills
The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
Benefits of working as a Customer Service - Non-Voice:
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance
Job Type: Full-time
Salary: ₹200,000.00 - ₹350,000.00 per year
Benefits:
Cell phone reimbursement
Food provided
Health insurance
Provident Fund
Schedule:
Rotational shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Banglore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Speak with the employer
+91-XXXXXXXXXX
About Intouchcx
Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.
As a Customer Service Associate - Non-Voice, You Will…
Provide support and resolve technical issues via email and other electronic communications
Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
Leverage your experience to provide feedback to the team on how to improve our services
Drive customer communication during critical events.
As a Customer Service Associate - Non-Voice, You Have…
6 months to 4 years of customer service experience through phone, email and chat.
Fluency in written English
Experience in the gaming/tech support (asset)
Excellent oral and/or written communication skills
Customer service experience with strong customer focus
Excellent team player with experience and passion for gaming
Strong multi-tasking skills
Strong analytical and troubleshooting skills
The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
Benefits of working as a Customer Service - Non-Voice:
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance
Job Type: Full-time
Salary: ₹200,000.00 - ₹350,000.00 per year
Benefits:
Cell phone reimbursement
Food provided
Health insurance
Provident Fund
Schedule:
Rotational shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Banglore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Speak with the employer
+91-XXXXXXXXXX
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