Customer Support Associate

About PeopleTree -

PeopleTree Knowledge Services Pvt Ltd is a Boutique Knowledge Process Outsourcing and IT Services company. We collaborate with Small and Medium Businesses to-

· Manage their IT and non-IT back-office operations

· Enable them to focus on growing their business

· Help them reduce operational cost and improve bottom-line

We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business, project and resource requirements and engage trained and experienced resources to work as an extension to our clients’ teams at significantly reduced costs.

We primarily serve the small and medium businesses in eCommerce, IT services, Healthcare and Financial Services.

About Role-

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across Email/Voice Calls. Good verbal and written communication skills are requisites!

Job Summary-

· Maintaining a positive, empathetic and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through Email/Voice Calls.

· Communicating and coordinating with colleagues as necessary.

· Acknowledging and resolving customer complaints.

· Knowing the workflow inside and out so that you can answer questions.

· Processing orders, applications, and requests.

· Keeping records of customer interactions, transactions, comments and complaints.

· Ensure customer satisfaction and provide professional customer support.