Customer Support Advisor
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
To deliver world class service and go out of your way to find solutions and make our Traya users delighted in a fast paced, structured customer care environment.
● Prompt with responses & give accurate solutions for our users over Emails & Calls with maximum customer satisfaction.
● Regular follow-ups and build and nurture relationships to deliver quality service over Emails & Calls on every interaction.
● To ensure complete ownership of customer Queries and guarantee end-to-end satisfaction with our services.
● List down necessary information and suggest best solutions that benefit the customer keeping customer satisfaction, effectiveness, efficiency and quality on top.
● Demonstrated consultative experience, ability to influence, resourceful.
● Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
● To collaborate with various teams within the ecosystem of Traya to identify optimal solutions for our customers.
● To prepare observations to stakeholders to help derive better actions for continuous improvement.
Job Type: Full-time
Salary: ₹18,000.00 - ₹23,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work (Preferred)
Language:
English (Preferred)
● Prompt with responses & give accurate solutions for our users over Emails & Calls with maximum customer satisfaction.
● Regular follow-ups and build and nurture relationships to deliver quality service over Emails & Calls on every interaction.
● To ensure complete ownership of customer Queries and guarantee end-to-end satisfaction with our services.
● List down necessary information and suggest best solutions that benefit the customer keeping customer satisfaction, effectiveness, efficiency and quality on top.
● Demonstrated consultative experience, ability to influence, resourceful.
● Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
● To collaborate with various teams within the ecosystem of Traya to identify optimal solutions for our customers.
● To prepare observations to stakeholders to help derive better actions for continuous improvement.
Job Type: Full-time
Salary: ₹18,000.00 - ₹23,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work (Preferred)
Language:
English (Preferred)
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