Customer Support
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Pirates BPO Service Pvt. Ltd. offers BPO services to the company that want to focus on their core activity of business. We provide cost-effective services, Quality work, time efficiency, and many more.
Role Description
This is a full-time on-site role for a Customer Support Associate at Pirates BPO Services Pvt. Ltd. located in Delhi, India. The main responsibility of the Customer Support Associate is to provide exceptional customer service to clients via phone, email, and chat. They will also manage customer complaints, inquiries, and requests in a timely and professional manner. The Customer Support Associate will also be expected to handle administrative tasks such as updating customer accounts and documenting customer interactions.
Qualifications
• Excellent verbal and written communication skills in English, with an additional proficiency in Hindi
• Ability to multitask, prioritize, and manage time effectively
• Ability to stay calm under pressure, and handle difficult situations with empathy
• Adept at using computers and technology, including Microsoft Office Suite and customer service software
• Experience in customer service or a related field is preferred
• Bachelor's or Associate's degree in a related field is a plus
• Willingness to work flexible hours, including weekends and holidays
Role Description
This is a full-time on-site role for a Customer Support Associate at Pirates BPO Services Pvt. Ltd. located in Delhi, India. The main responsibility of the Customer Support Associate is to provide exceptional customer service to clients via phone, email, and chat. They will also manage customer complaints, inquiries, and requests in a timely and professional manner. The Customer Support Associate will also be expected to handle administrative tasks such as updating customer accounts and documenting customer interactions.
Qualifications
• Excellent verbal and written communication skills in English, with an additional proficiency in Hindi
• Ability to multitask, prioritize, and manage time effectively
• Ability to stay calm under pressure, and handle difficult situations with empathy
• Adept at using computers and technology, including Microsoft Office Suite and customer service software
• Experience in customer service or a related field is preferred
• Bachelor's or Associate's degree in a related field is a plus
• Willingness to work flexible hours, including weekends and holidays
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