Customer Success Manager

Job brief:

We are looking for a Customer Success Manager to create long-term, trusting relationships with our customers. The Customer Success Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities:

· Serve as the lead point of contact for all customer account management matters

· Build and maintain strong, long-lasting client relationships

· Negotiate contracts and close agreements to maximize profits

· Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

· Forecast and track key account metrics (e.g quarterly sales results and annual forecasts)

· Prepare reports on account status

· Assist with challenging client requests or issue escalations as needed

Requirements:

· Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

· Must have min.3 years experience in the relevant field

· Experience delivering client-focused solutions to customer needs

· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

· Excellent listening, negotiation and presentation abilities

· Strong verbal and written communication skills

· Strong analytical skills