Customer Success Manager

Job Description:
• As a Customer Success Manager, you will be working in tandem with both the client and acting as a liaison internally between cross-functional teams - Sales and Operations
• Campaign Management - Review every account in the portfolio in complete detail to understand the current level of performance, identify the previous year trends and present value-driven insights at key customer touch points
• Collaborate with Collegedunia’s delivery teams to ensure lead delivery management is based on client priorities, achieving cumulative growth and ensuring significant value is delivered throughout the life of the contract
• Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices
• Understand and capture the customer's needs and expected outcomes, map it to Collegedunia’s best resource capabilities and prepare a roadmap/campaign plan that ultimately delivers mutual success and growth
• Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client’s critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame
• Conduct diagnostics and identify gaps in the customer’s setup and processes; evangelize and guide customers to implement improvements which could boost output
• As a Customer Success Manager, you are the Collegedunia advocate in front of the client, and the client advocate internally within Collegedunia

Job Type: Full-time

Salary: ₹400,000.00 - ₹500,000.00 per year

Schedule:
• Day shift

Application Question(s):
• What is your CTC?
• What is your ECTC?

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