Customer Success Executive

Job title: Customer Success Executive / Sr. Customer Success Executive

Department: Sales

Job Location: Ahmedabad (Onsite)

 

Remuneration: Negotiable

Employment type: Full-time 

 

Roles / Responsibilities: 
• Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers.  
• Develop a comprehensive understanding of typical business and challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
• Plan approaches and pitches with pre-sales and marketing teams for upselling and cross-selling.  
• Work with sales head to develop proposals that speak to the client's needs, concerns, and objectives.

  
• Track and manage multiple projects and tasks Report project status with client and management and support current clients in using company products/services properly. 

 
• Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts.
• Responsible for the retention of revenue accounts and consistent high touch account management with current client base.

 
• Work cross-functionally with other departments and contribute towards product feedback and roadmap. 

 

Experience: 

● 1-2 years in IT Product or IT services will be essential. Knowledge of CRM Software will be added advantage

 

 

Skills: 
• Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers 
• Strong organization and presentation skills. 
• Develops Healthy Customer Relationship 
• A propensity for relationship building. 
• Industry knowledge 
• Leadership skills—customer success managers often take on leadership roles for the customer success team. 
• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 
• Excellent communication and interpersonal skills