Customer Success executive

We are looking for a Customer Success Specialist who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organisation.

As Customer Success Specialist you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.

Key Responsibilities

Own overall relationship with new and old clients, which includes managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.

Maintain and develop customer success strategies and best practices.

Communicate effectively with both internal and external senior-level management to understand customer needs, maximise retention and growth, and communicate learnings.

Maintain existing customer success metrics and data as directed.

Provide critical insights to the product team as a means to improve our developing platform.

Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.

Effectively maintaining client relationships with follow-up, collecting regular feedback.

Required Skills

Minimum experience of 2 to 5 years as Customer Success Specialist for a product-based company in the IT sector.

Experience working with SaaS products.

Preferably with working experience in a start-up.

Technical curiosity or experience, willingness to learn new things

Proven ability to educate executive decision-makers, building and maintaining relationships with them.

Pre-requisites

MUST have excellent communication and written communication skills

Quick learner, adaptable to changing business needs

Multitasking skills

Skills: managing on-boarding,saas products,customer success strategies,maintain existing customer success metrics,smooth transition