Customer Success Executive

Salary
₹3,00,000 - ₹5,00,000 a year
Job type
Full-time
Regular / Permanent
Shift and schedule
Day shift
Benefits & Perks
Provident Fund, Health insurance
Qualifications
Total work: 1 year (Preferred)

Benefits
Pulled from the full job description
Health insurance
Provident Fund
Full Job Description
We are looking for an experienced Customer Service Professional to provide excellent customer service. The goal is to keep the track of the clients's queries & address them in the best possible way, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Improve customer service experience, create engaged customers and facilitate organic growth

· Respond appropriately to the clients’ queries on calls/ chats/ mails.

· Cross-Functional coordination as and when needed with other departments to resolve the clients’ issues.

· Keep records and document customer service actions and discussions

· Keep track of the bounce rate and compile accurate reports, and call the customers to improve the conversion rate.

· Maintain an orderly workflow according to priorities

Requirements and skills

· Proven working experience as a Customer Support Executive/ Sr. Executive.

· Strong convincing power and efficient handling of customer queries.

· Proficiency in English

· Knowledge of customer service software, databases and tools like Shopify will be added advantage.

· Strong client-facing and communication skills

· Customer service orientation

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 - ₹500,000.00 per year

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Speak with the employer
+91 7303856888
Expected Start Date: 15/06/2023

Hiring Insights
Application response rate: 52%

Hiring 3 candidates for this role

Urgently hiring

Job activity
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