Customer Success Associate - CSA

About Us

Aislelabs is a technology company that offers the most advanced WiFi location based marketing, advertising and analytics platform in the market. Our Innovative solutions empower shopping malls, airports, stadiums and brick-and-mortar businesses to learn and engage with their customers on a personal level, providing insights and data - driven marketing strategies. With clients ranging from shopping centers and airports to retail chains and restaurants, our cutting-edge products have established Aislelabs as a trusted partner in over 40 countries. We are looking for a passionate and dedicated Customer Success Associate to join our remote team in India.

You Mission

As a Customer Success Associate, your primary focus will be on assisting new customers with onboarding and helping existing customers with product usage, technical, and reporting queries. You will play a crucial role in ensuring our clients receive exceptional service and support through email communications, contributing to their overall success with our SaaS solutions.

Responsibilities

1. Assist new customers with the onboarding process, providing product training, technical guidance and ensuring smooth implementation of our solutions through email support.

2. Address product usage, technical and reporting concerns for existing customers via email.

3. Monitor Customer usage and performance metrics, identifying opportunities for improvement and proactively offering guidance.

4. Collaborate with Cross-Functional teams through internal Chat and video conferencing to address client needs and ensure customer satisfaction.

5. Maintain a deep understanding of our products and services to provide expert advice, technical assistance and recommendations.

6. Assist in the development and execution of customer success strategies to foster long-term relationships and renewals.

Requirements

1. A Minimum of Bachelor's degree from an accredited institution, preferably in Computer Science or a related field.

2. Strong Knowledge of HTML and CSS.

3. Advanced universal English writing skills with Pristine English Grammer; CLB 7 or higher
(Please take free assessment at https://www.clb-osa.ca/home)

4. Exceptional data analytics skills, with the ability to identify trends, work with large numbers, and understand correlations easily. Proficient in Microsoft and Google Suite.

5. Great Problem-Solving and logical thinking abilities.

6. Flexibility to work in night shifts is a must.

7. Previous experience in software technical support.

8. Domain Experience/Awareness in digital marketing, digital advertising and campaign management.

Desirable (Great to Have)

1. Knowledge of RADIUS servers.

2. CCNA awareness, with knowledge of equipment and access point across CISCO, MERAKI, ARUBA and RUCKUS brands.

Why You Should Join Us

1. Be part of a rapidly growing, global company that values innovation, teamwork and customer success.

2. Enjoy the flexibility of a fully remote work environment from anywhere in India, promoting a healthy work-life balance.

3. Competitive compensation with quick growth based on performance guaranteed.

4. Ongoing professional development opportunities and the chance to grow within the organization.

5. Collaborate with a diverse team of professionals who share your passion for delivering outstanding customer experiences.


If you are a proactive, customer-focused professional looking for a dynamic and rewarding career, we want to hear from you!
Apply now to become a part of the Aislelabs Family.

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