Customer Success Associate (B2B-SaaS)

In today's world of limited attention spans, the only way to get someone's attention is by making your message relevant, timely, and, most importantly, visually-appealing. Every business is trying to get our attention and this problem gets harder each day as we split our time between more apps.

Businesses are now using banners and videos at every customer touchpoint, beyond the obvious use in ads. Open your 5 favourite apps and see how many creatives they use in them to get a sense of the scale of creative content that teams have to make. Multiple products, offers, languages, platforms, ... all make content creation a massive challenge for businesses that Photoshop and other pre-Internet era software were just not designed to solve.

Rocketium is building what today's fast-moving, high-growth businesses need - rapid creation, massive scale, intuitive collaborative features, creative analytics and more. Rather than focusing on Adobe or competitors, we focus on our customers - some of your favourite brands. We help them grow by using visual content to run more relevant campaigns faster with a 50x lower design effort.
Your role
• Work closely with the CS team to manage day to day operations for our key customers. This involves activity management, reporting, providing updates, meetings with customers, trainings, and interventions as needed.
• Proactively spot and correct any issues that could affect end user satisfaction or retention.
• Coach product end users to be product experts and train their teams on best practices so they become increasingly self-sufficient.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Your profile
• 0-2 years of experience
• Some experience in the role of Customer Success, preferably in a SaaS company will be an added advantage
• Passion to own significant pieces by taking initiatives and contributing to the entire stack
• Aptitude to learn and pivot at a fast pace
• Very strong verbal and interpersonal skills
• Good listening skills and ability to put feedback into prompt action
Your future teammates
• Leadership - Anurag (Product), Karan (Sales,Success), Santosh (Engineering), Dhruva (Marketing), Satej (CEO)
• Sales - Bhawna (Senior, Enterprise Account Executive), Abhishek (Enterprise Account Executive)
• Customer Success - Srijan (Director), Avinash (Sr. Enterprise Accounts Manager), Aishwarya (Enterprise Accounts Manager), Shivramakrishnan (Sr. CSM), Sakshi (Sr. CSM), Avisha (Sr. CSM)
• Product - Gunjan (Senior Product Manager)
• And more from Engineering, Marketing, and Sales
Prepare for the process
• Read our culture code
• Get to know the hiring process
• Industry overview
• Product overview
• Glassdoor

Beyond the pay check
• Stock options: All Rocketium members are rewarded with ESOP for trusting us in our journey.