Customer Service/Technical Support

We are looking for a Customer Service/Tech Support Specialists from panjim (Goa) area who would be responsible for working directly with our customers having Excellent communication and problem-solving skills, instruct best practices, and resolve technical problems when using our products and services.

Skills and Requirements

Maintaining positive relationships with customers.
Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
Managing finances and budgets.
Identifying customer needs and overseeing service delivery within the business context.
Determining ways to reduce costs without sacrificing customer satisfaction.
·Assessing customer feedback and using your creativity to establish, improve, and refine services.
Remaining organised and meeting deadlines.
Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
Experience in customer service, leadership, and logistics may be advantageous.
Good computer skills and the ability to use business support software.
Strong customer service, project management, and quality control skills.
Good resource planning skills.
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
A Bachelor’s degree in a Business-related field.
Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 per month

Benefits:

Provident Fund
Shift:

UK shift
Ability to commute/relocate:

Panaji, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Required)
total work: 1 year (Preferred)
Language:

English (Required)
Speak with the employer
+91-XXXXXXXXXX
Application Deadline: 30/05/2023
Expected Start Date: 01/06/2023

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