Customer Service Specialist

Be a part of customer service function from the time a sale is logged in till possession. Understand key drivers of customer satisfaction, champion processes and initiatives to enhance customer service.

Responsibilities
• One point contact to the Customer, after Sales till handover/registration.
• Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT
• Closely following up with customers for payments of overdue amounts. Ensuring collections targets are met month on month, achieve maximum profitability and growth in accordance with organisation plans.
• Coordinating with bankers for the loan disbursements and Reconciliation of customer accounts with Accounts Department
• Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Preparing MIS reports & other statements with a view to apprise management of process operations and assisting in critical decision-making process
• Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms
• Enhancing customer satisfaction matrices and ensuring speedy resolution of queries & grievances.
• Administering customers’ database accounts, performing customer verification and processing applications, orders and requests
• Maintaining records of customer interactions and actions taken, including-transactions, comments, inquiries and complaints
• Interacting with clients so as to keep them abreast with the latest developments and offerings and also making them a part of our future projects.

Qualifications
• Post Graduate or Graduate with min. 4 - 8 years of experience in Customer Care preferably in Real estate.
• Legal and Regulatory Compliance
• Process and Efficiency Improvement
• Client management protocols and Service Delivery
• Communication workflow