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Customer Service Specialist

Published date: 2026/11/08
  • Location: Mumbai, Maharashtra, India
Customer Service Executive

CSE will be responsible for managing customers at various stages of their life cycle. The various processes being

- Customer Support (Inbound, Outbound, Email, and CHAT)

- Returns and Refund Management (Inbound, CHAT, EMAIL)

- Delivery Management (Outbound, CHAT, EMAIL)

- Abandoned Cart Management (Outbound, CHAT, EMAIL)

- Pre Dispatch Management (Outbound, CHAT, EMAIL)

Experience and Skills Needed

- 1 to 2 years Experience in handling customers (Exceptional freshers will be given a chance)

- Excellent verbal and written Communication Skills

- Handling Customers and Solving their issues

- Empathy toward Customers in general

- Ability to conclude a conversation on the basis of facts

- Fluent in English, and Hindi. Optional language South Indian

- Fluency with any additional language will be a plus.

- Proficiency in using Excel, Office, email, etc.

- Experience in using any CRM software

- Experience in the eCommerce industry will be a bonus

Typing Speed 30 WPM
Company Name: TIMBRESONIC LIFESTYLE PVT.LTD

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